Frequently Asked Questions

How can I start the booking with TASS Travel?

How can I start the booking with TASS Travel?

It’s fairly easy to start the booking, all you have to do is to let us know which itinerary from our list you select and send us all other elements such as the number of tourists, the tentative date of traveling, what kind of accommodation you are looking for, or to make it more convenient for you, we can send you hotels’ rates separately if you wish. We will then contact you within 24 hours upon the reception of your request and will get back to you with all the details and options possible.

Travelling solo

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Food, drink and dietary requirements

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Safety and medical information

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If I cannot find suitable program in your itineraries, can you do my itineraries?

If I cannot find suitable program in your itineraries, can you do my itineraries?

Of course we can, we can figure out with you the rates based on your requested details. The tour program and the tariff are just for you. We are very happy to work out a number of interesting and unique travel products for you. We have been doing the ground handling for a number of companies for many years now and we are very familiar with those kinds of identity demand. We are willing to act as your representative in Indochina and our guides could also wear your uniform with your brand name and logo.

Visa Information

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Currency information

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What should I bring?

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Financial security

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ON YOUR TRIP

What languages can your guides speak?

Our guides can speak fluently English, French, German, Japanese, Italian and some are bilingual or trilingual. We are proud to say that our guides are knowledgeable, well mannered, and caring to details. Many of them have won personal relationship with tourists that they were invited to different countries as a friend. For many tours, we have both national guide and local guide to make sure that our clients are taken care to the maximum during their stay in Indochina.

Tipping information

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Keeping in touch with home

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Accommodation and Transport

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Do you do MICE or business group tour?

Do you do MICE or business group tour?

Do you do MICE or business group tour?
Yes, we do. In fact, we have carried out many business group tours, and incentives and have always tried to find extraordinary activities for our clients. Our Product Development Department is working attentively to find more options to make TASS travel’s products the difference. Should you are interested in organizing MICE, kindly contact us at sm@tasstravel.vn for more details of the tour options as well as references for your information. We will be very glad to provide you the best products and latest updates regarding this kind of tours.
In case of any accident happened to our clients, could I rely on you?
During the last 16 years of operating, we have encountered some cases of accidents during the trip and all were handled well. At Vidotour, we have a special department led by a doctor to take care of this. Our doctor and staff have been working very closely with all the best evacuation services here in Indochina. And we are also representative of some well-known accident and health insurance companies such as Europe Assistance, AXA, Aviva, Bupa International, AIG, and Global Healthcare. In case of any incident, our staff will be the first to be there. Our partners in evacuation services, who are very fast and efficient, will be with us anytime and anyhow. That’s the reason why, all of our 300 clients have always relied on us regarding this matter.
We cannot find information we need in the information you have on the web, to whom could we address?
If you have any request to know more about any destinations in Indochina or any special products, please send us your question to sm@tasstravel.vn and we will get back to you right away. Or if you have not signed in as travel partner, please contact us for the user pass to get to our travel trade page where you can find more information about different issues regarding the travel and tourism in Indochina.
How can I receive your monthly update and quarterly newsletter?
Kindly send us your email and mailing address so that we can start to send you the latest updates and news of the Indochina. You can always reach us at sm@tasstravel.vn
On public holidays, how can I contact you?
You can always contact us at our office numbers that you can find in Contact us menu. We always have our staff and manager on duty during those days. Besides, you can call us on our 24/7 hotlines: (+84) 913 567 079/Ms. Duong – TASS’s Tour Consultant
In case our client has any amendments during the trip, how do you charge us?
The client would then pay themselves at the spot to service providers namely hotels or transport rental companies at the published rate or the walk-in rates, or else, if you and the client would agree to let us to provide the services first and the payment would be settled between us correspondingly. The importance is the communication between us that would be kept very closely and frequently during the operation of the tour.
I am printing my brochure, could I get some photos or pictures of high resolution?
Surely you can, please visit our gallery on the website and select the ones you like. We will then send you the link to download the photos of printing quality or will send you the CD-Rom by mail. Some of our clients wish to have photos that are uniquely used for their brochures, we are also able to fulfill that request. Besides, the CD-Rom brochure that we prepare for every season would also provide high resolution photos of the different places of interest in Indochina.

Tourism and Scientific Services Company Ltd – TASS CO., LTD
Business License No. 0104953670 by the Department of Planning and Investment of Hanoi on 08/10/2010.
Business License of International Travel 01-362/2015/TCDL-GP LHQT.
Address: Room 108-109, Building A, University of Social Sciences and Humanities, 336 Nguyen Trai Street, Thanh Xuan District, Hanoi, Vietnam.
Tel: 844. 3557 9692/3557 9912 | Fax: 844. 3557 9667 | Skype: thanhngoc-vtn
Email: tass@ussh.edu.vn | sm@tasstravel.vn

© Copyright 2016 by TASS TRAVEL VIETNAM USSH